Free advice prior to purchase
We always want our customers to be happy and will be pleased to answer any questions about the suitability of the product you are ordering for your intended application.
We try to make our descriptions clear and offer lots of guidance about the size of products on our website, so we recommend customers check the product details.
Products are damaged or defective
We check goods and pack all orders very carefully, but occasionally damage can occur in transit. If goods are received damaged or faulty please let us know so that we can put matters right without delay.
Our products are with high quality. But in different usage environments, they also have a very low percentage of defect rates. If any products are found defective during usage, you can contact us for free replacements or refund within 2 years from the day you receive the products.
If possible please forward picture(s) so we can better determine the cause of damage or defect.
We will keep you informed and tell you if we need to recall the damaged or defective items. Please email us support@toner-bank.com and we will be pleased to help.
Packing errors
We make very few packing mistakes and we are really sorry if there are any errors or omissions. Naturally we will correct any mistakes as quickly as possible.
If we have sent you the wrong item, or if you have ordered the wrong item, please be sure to keep the original packaging so the goods can be returned in perfect condition.
Products no longer needed
We provide a 30-day money back guarantee for Toner Bank products. If the products you received are not what you need, you can return them to us to get money back.
The restocking charge may be waived if customers wish to exchange goods for another product of equal or greater value, though carriage will be chargeable. Courier charges are one-way, not round-trip, so unfortunately it is not possible to reduce collection charges by combining with a delivery.
If items are purchased with free delivery that means we funded the delivery cost out of the sale. If such goods are subsequently returned for credit an appropriate adjustment will be made to compensate us for this cost.
Return postage
The cost of returning goods is the purchaser's responsibility, except in the case of incorrectly supplied, faulty or damaged products. Retuned goods are at the risk of the purchaser until safely received by us. We advise you to use an insured and trackable shipping method.
When requested we can quote for picking up unwanted goods. Please bear in mind that collection charges are usually higher than delivery charges.
It is mandatory to receive a return shipping address by e-mail or chat on the website from the customer service department.
support@toner-bank.com
Condition of returned items
We can only accept back for credit goods which are 100% resalable. The product must be intact without any scuffs or scratches and in its original packaging, which must be unmarked. In practice this means that a product to be returned should not have been assembled or installed. Some products have inner packing elements which must be in place. Outer boxes specific to a product form part of that product and cannot be accepted back if missing, defaced or improperly resealed.
Please use a return address label, identifying you as the sender - do not write directly on the boxes.
Refunds
Once agreed, refunds will be processed promptly using the same method as the original payment. Please allow up to 14 days (but usually it's quicker). If you require a Credit Note for your accounts please mention this so we can email it to you.
It is mandatory to receive a return shipping address by e-mail or chat on the website from the customer service department.
support@toner-bank.com
