Shipping policy

Shipping policy

Toner Bank ("we" and "us") is the operator of (https://toner-bank.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

  1. Shipping Costs

Shipping costs are calculated during checkout based on total amount of the items in the order. Currently, we provide a FREE SHIPPING service for each order over ＄50 sent to the Continental USA. However, orders under $50 will be charged $4.99. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 

  1. Returns

(Check the refund policy)

 

3.2 Warranty Returns

We will happily honor any valid warranty claims, provided a claim is submitted within 1 year of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect us to process your warranty claim within 1 year. Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

  1. Delivery Terms

4.1 Default Shipping Method

FedEx is our our most cooperative freight carrier. So we use Fedex Ground as our default shipping method for parcel orders. If you need other shipping options like Overnight, Second Day Air, etc, please contact our customer service team.

 

4.2 Transit Time Domestically

In general, domestic shipments are in transit for 1 - 3 days

 

4.3 Transit time Internationally

Generally, orders shipped internationally are in transit for 3 - 14 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 

4.4 Dispatch Time

Orders are usually dispatched within 1 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.5 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

4.6 Items Out Of Stock

If an item is out of stock, we will contact you to cancel if we cancel the out-of-stock items and dispatch the rest of the order. For the canceled items, we will process refund shortly.

 

4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

 

  1. Tracking Notifications

Upon dispatch, customers will receive an email with tracking info from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

  1. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country

 

  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier. We will process a refund or replacement for you first. Then we conduct an investigation and deem the parcel lost with our carrier.

 

  1. Customer service

For all customer service inquiries, please email us at support@toner-bank.com